Refund Policy

Transparent refund policies for your peace of mind

1. General Refund Policy

At MapSet Travels, we understand that travel plans can change unexpectedly. We strive to provide fair and transparent refund policies while ensuring the best possible service for all our customers.

2. Cancellation and Refund Timeline

Cancellation Period Refund Amount Processing Time
30+ days before departure 90% of package cost 7-10 business days
15-29 days before departure 70% of package cost 7-10 business days
8-14 days before departure 50% of package cost 7-10 business days
7 days or less before departure No refund N/A

3. Non-Refundable Components

The following components are typically non-refundable:

  • Airline tickets (subject to airline policies)
  • Visa application fees
  • Travel insurance premiums
  • Processing and administrative fees
  • Third-party service charges

4. Force Majeure and Special Circumstances

In cases of force majeure (natural disasters, political unrest, pandemics, etc.), we will:

  • Work with service providers to secure maximum refunds
  • Offer alternative travel dates when possible
  • Process refunds according to provider policies
  • Communicate updates promptly

5. Refund Process

To request a refund:

  1. Contact our customer service team immediately
  2. Provide your booking reference number
  3. Submit cancellation request in writing
  4. Allow 7-10 business days for processing

6. Refund Methods

Refunds will be processed through the original payment method:

  • Credit/Debit Cards: 7-10 business days
  • Bank Transfers: 3-5 business days
  • Digital Wallets: 1-3 business days

7. Partial Cancellations

For partial cancellations (e.g., one person from a group booking):

  • Refund policies apply to the cancelled portion
  • Group discounts may be recalculated
  • Additional charges may apply for rebooking

8. Travel Insurance

We strongly recommend purchasing travel insurance to protect against:

  • Medical emergencies
  • Trip cancellations
  • Lost or delayed baggage
  • Travel delays

9. Contact Information

For refund inquiries and cancellations:

Email: info@mapsettravels.com

Phone: 9804916026 / 7980416929

Address: Room 313, 3rd Floor, Poddar Court, Gate No 2, 18 Rabindra Sarani, Kolkata 700001

Important Note

This refund policy is subject to change. Please review the terms at the time of booking. Specific terms may vary based on destination, package type, and service provider policies.

Last Updated: January 2025